SHIPPING & RETURNS
Online and Phone Order Shipping and Returns
LauraGeller.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please select the option that best suits your delivery needs during "Checkout." All Tracking is available via FedEx using the tracking number in your confirmation email.
STANDARD SHIPPING ($5.99 FEDEX SMARTPOST) Most orders are delivered within 7-10 business days (Monday through Friday, excluding major holidays) from the order's ship date. ALL Smart Post shipments are processed by FedEx and shipped to the Customers nearest USPS- to be delivered. USPS handles the final delivery and packages are delivered on Saturdays.
* Delivery to Alaska, Hawaii and Puerto Rico could require 12 or more business days. FREE STANDARD SHIPPING (FEDEX SMARTPOST) to these states is not recommended for delivery that is time sensitive.
Expedited 3-5 Business Days ($9.99 USD FEDEX HOME DELIVERY)
Most orders shipped via Expedited Service Ground: FedEx Home Delivery are processed and shipped in 3-5 business days (Monday through Friday, excluding major holidays), depending on product availability.
OVERNIGHT SERVICE ($28.95 USD FEDEX OVERNIGHT)
Overnight orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. Orders shipped via Overnight Service are delivered within 1 business day (Monday through Friday, excluding major holidays) from the order's ship date.
Due to tremendous response during our sale periods and holidays, please allow an additional 3-5 days for orders to be processed.
Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: We’re here to help! Please email email@example.com and a member of our Customer Service team will be happy to assist you.
We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly exchange or refund items and sales tax – minus the shipping charges – no questions asked – made within 30 days of purchase.
In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly accept the item(s) and credit your original purchase price, sales tax, and original shipping cost – and remedy the situation with the information you provide us with on the return form.
We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.
There is only ONE coupon code allowed per order (with the exception of Free Shipping over $50 – no code required).
Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited.
No substitutes are allowed for free gift or free sample offers.
For a return form click here.
Return/Exchange Request For Damaged Item(s)
Q: An item(s) within my package from my LauraGeller.com order arrived broken. Do you offer replacements?
A: We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email firstname.lastname@example.org an image(s) of the damaged item(s). Once we receive the image(s), a member of our Customer Service team will contact you directly.
Q: Can I return an individual item for an exchange in a kit for a different one? A: You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.