SHIPPING
SHIPPING INFORMATION
Once an order is placed, our warehouse crew gets to work immediately.
Order packing & processing can take 1-3 business days before your order leaves the warehouse.
STANDARD SHIPPING:
- FREE on orders $40 or more
- $8.99 on orders under $40 ($5.99 on orders under $20)
- US orders arrive within 5-7 business days after the order leaves the warehouse.
- Fragrance Shipping: Fragrance items can only ship within the contiguous United States and cannot be shipped to Alaska, Hawaii, Puerto Rico, or APO/FPO addresses.
You will receive an email with shipping details and a tracking number. Please follow the link in the email to track your order and check its estimated arrival date.
We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping may vary.
EXPEDITED SHIPPING: 3-Day Shipping (UPS)
- $5.99 on orders $40 or more
- $10.99 on orders under $40
Most are delivered within 3 business days after the order leaves the warehouse, weekdays only, holidays excluded. Not currently available for PO Box and APO shipping addresses.
HOW DO I TRACK MY ORDER?
Online tracking is easy! You can check your order status any of these ways:
- Order Tracking Page: Visit our Order Tracking page to get the latest status and shipping updates on your order.
- Your account: If you created An Account at checkout, log in to view your tracking details
- Shipping Confirmation Email: Click the tracking number in your shipping confirmation email to follow your package every step of the way.
Don’t have an account? You can create one using the email address from your order. You’ll receive a link by email, and any orders placed with that email will show up in your new account.
DOMESTIC SHIPPING RATES
| Domestic Shipping | Rates |
|
|
$5.99 on Orders Under $20 $8.99 on Orders between $20 - $40 |
|
Free Shipping |
$40+ |
|
3-Day Express |
$10.99 on Orders Under $40 $5.99 on Orders $40+ |
INTERNATIONAL ORDERS:
International orders typically arrive within 7–14 business days, depending on the destination country and customs processing times.
Once your order ships, you’ll receive a confirmation email with your tracking information. You can also track your order anytime on our Order Tracking page. Holiday processing and shipping times may vary.
Please Note:
- For some locations, the international shipping rates below include duties and taxes, while others do not. Any duties or taxes not included are set by the customs authorities in each country.
- Fragrance is not available for international shipping at this time.
- While we do our best to get your order to you on time, delays caused by carriers, customs, or other conditions outside of our control may occur.
INTERNATIONAL SHIPPING RATES
*Please note that the shipping time frames listed below are only estimates and are subject to change.
| Country | Standard Shipping Fees | Estimated Transit Time | Duties & Taxes |
|---|---|---|---|
| Australia | 15 AUD; FREE on orders above 100 AUD | 5-7 Business Days | Included |
| Belgium | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Canada | 12 CAD; FREE on orders above 55 CAD | 4-6 Business Days | Duties Included. Sales Tax Paid at Checkout. |
| Czech Republic | 172 CZK; FREE on orders above 1600 CZK | 6-8 Business Days | Included |
| Denmark | 53 DKK; FREE on orders above 400 DKK | 5-7 Business Days | Included |
| France | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Germany | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Hong Kong | 86 HKD; FREE on orders above 600 HKD | 8-10 Business Days | Included |
| Iceland | 1400 ISK; FREE on orders above 11000 ISK | 12-14 Business Days | Not Included. Payable at Checkout. |
| Ireland (Republic of) | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Israel | 38 ILS; FREE on orders above 300 ILS | 6-8 Business Days | Not Included. Payable at Checkout. |
| Italy | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Japan | 1624 JPY; FREE on orders above 12000 JPY | 6-8 Business Days | Not Included. Payable at Checkout. |
| Korea (South) | 16048 KRW; FREE on orders above 120000 KRW | 7-9 Business Days | Not Included. Payable at Checkout. |
| Mexico | 200 MXN; FREE on orders above 1300 MXN | 6-8 Business Days | Included |
| Netherlands | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| New Zealand | 15 NZD; FREE on orders above 100 NZD | 8-10 Business Days | Included |
| Norway | 50 NOK; FREE on orders above 700 NOK | 6-8 Business Days | Included |
| Poland | 30 PLN; FREE on orders above 300 PLN | 5-7 Business Days | Included |
| Saudi Arabia | 41 SAR; FREE on orders above 300 SAR | 8-10 Business Days | Included |
| Singapore | 8 SGD; FREE on orders above 100 SGD | 9-11 Business Days | Included |
| Spain | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Sweden | 70 SEK; FREE on orders above 700 SEK | 7-9 Business Days | Included |
| Switzerland | 7 CHF; FREE on orders above 90 CHF | 5-7 Business Days | Included |
| Taiwan | 329 TWD; FREE on orders above 2400 TWD | 7-9 Business Days | Not Included. Payable at Checkout. |
| United Arab Emirates | 40 AED; FREE on orders above 300 AED | 6-8 Business Days | Included |
| United Kingdom | 4.95 GBP; FREE on orders above 40 GBP | 4-6 Business Days | Included |
| European Union | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Rest of the World | 11 USD; FREE on orders above 80 USD | 14-21 Business Days | Not Included. Payable at Checkout. |
Questions? Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro.
We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems. Coupon codes cannot be used or applied to orders already placed. Supplies of all Free-gift offers are limited.
Some Common Questions & Answers
Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. Please Contact Us and one of our Customer Experience Experts will address for you.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. After that time period if you need assistance, please visit our Help Center or Chat with a Pro.
Q: Need an update on my order status?
A: Orders are packed and processed within 1-3 business days. Once your order ships, you’ll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking details to update. You can also check your order status anytime on our Order Tracking page. Haven’t received a shipping confirmation email with an estimated delivery date? Visit our Help Center or Chat with a Pro and we’ll be happy to help!.
Q: An item(s) within my package arrived broken. Do you offer replacements?
A: We’re so sorry your item arrived damaged! Our Customer Experience Team is here to make it right. Visit our Automated Returns Portal to submit your request, or Chat with a Pro and we’ll be happy to help.
Q: Can I return an individual item for an exchange in a kit for a different one?
A: Yes! You can request an individual item exchange, a full kit exchange, or a kit refund. To get started, visit our Automated Returns Portal and follow the steps to submit your request. Have questions? Chat with a Pro and we’ll be happy to help!
Q: Can I use multiple coupons?
A: In some cases, yes! Some of our promo codes can be combined, but not all of them can be used together. Just enter your codes at checkout and you’ll see which ones apply to your order. Each promotion may have its own terms and exclusions. Not sure if your codes can be combined? Chat with a Pro and we’ll be happy to help!
Have More Questions?
Visit our Help Center for answers to common questions, or Chat with a Pro and our Customer Experience Team will be happy to help!
