RETURNS
Online Returns Policy
To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL
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Holiday Return Policy:
In honor of the holiday season, we have extended our return policy to 60 days for orders placed between 10/1/25-12/31/25 to give you more than enough time to try your favorite products.
As always, if you are not satisfied, we invite you to return or exchange your products. To process a return, click here. Effective January 1, 2026 we will revert back to our normal return policy of 30 days from the date of purchase. In order to continue offering high-quality makeup at affordable prices, returns to your original payment method include a small $4.99 handling fee per order.
Exchanges are completely FREE, and choosing the Shop Now option adds 25% to your balance.
Return Policy:
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly facilitate an exchange or return. Please be aware that any items returned for a refund are subject to a $4.99 handling fee applies per order.
Prefer to exchange your item? The good news is: exchanges are always FREE, and choosing the Shop Now option gives you 25% extra value toward your next purchase. It’s our way of saying thank you for continuing to shop with us!
To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL
- Using your order number and U.S. shipping zip code, you will be able to start your return or exchange process.
- Completing the process will provide you with a pre-paid return label.
- If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.
- If you have any questions about the return process or would prefer to speak with a Customer Experience agent, please send us an email or click to chat live 24/7.
- We reserve the right to refuse returns or exchanges that are deemed to be abusive or fraudulent.
When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
To help us continue offering the high-quality beauty you love at the best possible prices, any items returned for a refund will include a small $4.99 handling fee per order.
Prefer to exchange your item? The good news is: exchanges are always FREE, and choosing the Shop Now option gives you 25% extra value toward your next purchase. It’s our way of saying thank you for continuing to shop with us!
Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us.
Some Common Questions & Answers
Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. Please Contact Us and one of our Customer Experience Experts will address for you.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. After that time period if you need assistance, please visit our Help Center or Chat with a Pro.
Q: Need an update on my order status?
A: Packing and processing time is 3-5 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please visit our Help Center or Chat with a Pro.
Q: An item(s) within my package arrived broken. Do you offer replacements?
A: Our Customer Experience team is ready to resolve! Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro.
Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may request an individual item exchange, total kit exchange or kit refund. To submit a request for a replacement. please Contact Us and complete the form & our Customer Experience Team will respond quickly or Chat with a Pro.
Q: Can I use multiple coupons?
A: You may apply ONE coupon code per order (with the exception of Free Shipping).
Have More Questions?
Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro
