RETURNS

ONLINE RETURN POLICY:

To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL

HOLIDAY RETURN POLICY: 

  • In honor of the holiday season, we have extended our return policy to 60 days for orders placed between 10/1/26-12/31/26 to give you more than enough time to try your favorite products.
  • As always, if you are not satisfied, we invite you to return or exchange your products. To process a return, Click Here.
  • Effective January 1, 2027 we will revert back to our normal return policy of 30 days from the date of purchase. In order to continue offering high-quality makeup at affordable prices, returns to your original payment method include a small $4.99 handling fee per order.
  • EXCHANGES are completely FREE, and choosing the SHOP NOW option gives you a 25% BONUS!

RETURN POLICY DETAILS:

  • We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. Please note that returns and exchanges must be requested within 30 days of delivery.
  • If you are unhappy with any item(s) you have received, we will gladly facilitate an exchange or return.
  • Please be aware that any items returned for a refund are subject to a $4.99 handling fee per order (for Try Before You Buy orders, there is no additional return fee).
  • Prefer to exchange your item? The good news is: EXCHANGES are always FREE, and choosing the SHOP NOW option gives you a 25% BONUS toward your next purchase. It's our way of saying thank you for continuing to shop with us! 

To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL

  • Using your order number and shipping zip code or email, you will be able to start your return or exchange process.
  • Completing the process will provide you with a pre-paid return label.
  • If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.
  • If you have any questions about the return process or would prefer to speak with a Customer Experience agent, Chat with a Pro. We are happy to help!
  • We reserve the right to refuse returns or exchanges that are deemed to be abusive or fraudulent.

EU Right of Withdrawal: 

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery — no reason required. To exercise this right, please complete our ⁠EU Withdrawal Form or email us directly at withdraw@laurageller.com. Once your withdrawal is received, we will process your refund, including your original shipping fees within 14 business days.

When will I get my refund?

  • If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
  • To help us continue offering the high-quality beauty you love at the best possible prices, any items returned for a refund will include a small $4.99 handling fee per order.
  • Prefer to exchange your item? The good news is: EXCHANGES are always FREE, and choosing the SHOP NOW option gives you 25% BONUS toward your next purchase. It’s our way of saying thank you for continuing to shop with us!

Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us.

Some Common Questions & Answers

Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Once your order has been placed, it cannot be cancelled or edited. If you have any questions about your order, Chat with a Pro. We are happy to help!  

Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow up to 24 hours for tracking information to update. You can check your order status anytime on our Tracking Page. After that time, if you need assistance tracking your order, Chat with a Pro. We're Happy to Help

Q: Need an update on my order status?
A: Packing and processing time is 3-5 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please visit our Help Center or Chat with a Pro.

Q: An item(s) within my package arrived broken. Do you offer replacements?
A: We’re so sorry your item arrived damaged! Our Customer Experience Team is here to make it right. Visit our Automated Return Portal to submit your request, or Chat with a Pro and we’ll be happy to help

Q: Can I return an individual item for an exchange in a kit for a different one?
A: Yes! You can request an individual item exchange, a full kit exchange, or a kit refund. To get started, visit our Automated Returns Portal and follow the steps to submit your request. Have questions? Chat with a Pro and we’ll be happy to help!

Q: Can I use multiple coupons?
A: In some cases, yes! Some of our promo codes can be combined, but not all of them can be used together. Just enter your codes at checkout and you’ll see which ones apply to your order. Each promotion may have its own terms and exclusions. Not sure if your codes can be combined? Chat with a Pro and we’ll be happy to help!

 Have More Questions?

Visit our Help Center for answers to common questions, or Chat with a Pro and our Customer Experience Team will be happy to help!