LauraGeller.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). All Tracking is available via the tracking number in your shipping confirmation email.
*Please note that we do not ship nail polish to any international locations except for Canada.*
FREE STANDARD SHIPPING
Most orders shipped via FedEx are processed and shipped in 3-5 business days (Monday through Friday, excluding major holidays), depending on product availability. Most orders are delivered within 5-7 business days (Monday through Friday, excluding major holidays) from the order's ship date. ALL Smart Post shipments are processed by FedEx and shipped to the Customers nearest USPS- to be delivered. USPS handles the final delivery and packages are delivered on Saturdays.
* Delivery to Alaska, Hawaii and Puerto Rico could require 12 or more business days. FREE STANDARD SHIPPING (FEDEX SMARTPOST) to these states is not recommended for delivery that is time sensitive.
* We do not offer expedited shipping at this time.
Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: Please note that the tracking links many not be updated by the carrier for one business day after receiving our shipping confirmation email. If you are still having difficultly after this period, please email email@example.com and a member of our Customer Service team will be happy to assist you.
RETURN / EXCHANGE POLICY
For a return form click here.
We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly exchange or refund items and sales tax – minus the shipping charges – no questions asked – made within 30 days of purchase.
In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly credit your original purchase price, sales tax, and original shipping cost. For damaged items, please email firstname.lastname@example.org an image(s) of the damaged item(s) to expedite your replacement and/or replacement request. Once we receive the image(s), a member of our Customer Service team will contact you directly. We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.
RETURN / EXCHANGE REQUEST FOR DAMAGED ITEM(S)
Q: An item(s) within my package from my LauraGeller.com order arrived broken. Do you offer replacements?
A: We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email email@example.com an image(s) of the damaged item(s). Once we receive the image(s), a member of our Customer Service team will contact you directly.
Q: Do you offer Price Adjustments?
A: We do not offer price adjustments on any products.
Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.