CANADA RETURNS

We want you to love every Laura Geller product you try.

If something isn't right, we'll put it right - No hassle, no lengthy process. Just get in touch and we'll take care of everything.

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30 Days. No Questions Asked.

You have 30 days from the date you receive your order to get in touch if something isn't right. Whether it's not the right shade, not what you expected, or you'd simply like to try something different - we'll make it right.

We accept returns on both unused and slightly used products. The real test is wearing it, shop with complete confidence.

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How to Return

Simply contact our team and we'll handle everything from there

Please chat with us, we’re here to help immediately

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Refunds

Once your return is confirmed with our team, we'll process your refund promptly. You'll receive an email confirmation as soon as it's been issued.

Refunds are returned to your original payment method. Please allow an additional 2-5 business days for your bank or card provider to process the payment. Refunds are issued in Canadian dollars and include any GST/HST, QST or provincial sales tax you paid. Original delivery charges aren't refunded.

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Exchanges - Always Free

Prefer a different shade or product? Exchanges are always free at Laura Geller.

Just mention you'd like an exchange when you get in touch and we'll arrange everything.

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Your Rights Under Canadian Law

Nothing in this policy limits your statutory rights. As a Canadian shopper, your rights come from the consumer protection legislation of your province or territory - for example, Ontario's Consumer Protection Act, 2002, or Quebec's Consumer Protection Act. Those laws entitle you to a repair, replacement, or refund if an item is faulty, not as described, or not fit for purpose, and let you cancel your order and receive a full refund if we fail to deliver it within 30 days of the delivery date we gave you. There is no Canada-wide cooling-off period for online orders, so the 30-day policy above is something we offer in addition to your legal rights, not instead of them.

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FAQs

Can I return a product I've already tried? Yes. We accept returns on tried products within 30 days. We stand behind everything we make - if it hasn't worked for you, get in touch and we'll help.

How do I start a return or exchange? Contact our Canadian team directly by email or via live chat. We'll handle everything from there - no portal or form needed.

How long does a refund take? We process refunds promptly once your return is confirmed. You'll get an email as soon as it's issued, then allow 2-5 business days for your bank to process it.

Can I return a gift? Yes. The original purchaser will receive the refund to their payment method. If you'd prefer an exchange, just let us know.

My item arrived damaged, what should I do? Please contact our team within 48 hours with a photo of the damage and your order number. We'll send a replacement straight away.

I've lost my order confirmation, can I still return? Yes, contact us with your name and email address and we'll locate your order.

Will I get my duties and taxes back? Duties are included in the price you pay at checkout, so there's nothing to reclaim from customs on a return. Any sales tax you paid is refunded along with the price of the item.

Do I have to pay to send anything back? No. Get in touch and our team will confirm what to do with the item - there's no return shipping cost to you.

Can I return an online order to a store or retailer in Canada? Orders placed with us are returned through our team only. Retailers that stock Laura Geller can't process returns for online orders.

Can I get help in French? Yes. Let us know and our team will continue in French.

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Need Help?

Our Canadian team is here 24/7

Live Chat is always available and the quickest way to get in touch, just click the Chat icon.