575 Lexington Avenue
32nd Floor
New York, NY 10022
Monday through Friday
9 am – 5 pm EST

(800) MAKE UP4
(800) 625-3874

*Required


All sale items are FINAL sale. No refunds or exchanges will be accepted on sale items.

We proudly stand behind every product we sell. If you are unhappy with any item you receive, for any reason, we will gladly exchange or refund the original purchase price and sales tax – less shipping – no questions asked – to a maximum of 30 days.

In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly accept the item(s) and credit your original purchase price, sales tax and original shipping cost – and remedy the situation with the information you provide us with on the return form.

Please click HERE to download the required Return/Exchange form and include it when you return your package.


Laura Geller’s online store only accepts orders that are billed and shipped to locations in the United States (excluding APO/FPO, and P.O. Boxes). We regret that we are unable to ship to international addresses and apologize for any inconvenience.



New Packaging
Question About A Physical Gift Card or Gift Certificate I Received
Geller Girl Rewards
Internet Browser Requirements
Professional Discount
Product Samples
Online and Phone Order Shipping and Returns
Product Testing and Ingredients
Product Availability
Where to find Laura Geller Beauty Products
Product Usage
Baked Beauty
Primer 101

New Packaging

Q: I see my Laura Geller Beauty products look different than they used to. How come?
A: Good things come in NEW packages! We’ve kept everything you love about Laura Geller Beauty exactly the same. Only our packaging is prettier. We’ve lightened it, brightened it and made it oh, so beautiful!

 

Q: Are these newly packaged products more expensive than what I am use to ordering?
A: No. We haven’t changed the prices—only the packaging. Isn’t it pretty?

 

Q: Do these new cartons indicate your products have changed?
A:  Our product integrity and quality has not changed. We’re still the same brand you love, only with updated, happiful packaging.

 

Q: Do these new cartons mean that your company is changing?
A: Our company is not changing.  We are still committed to helping you become your most beautiful self—that version of you that feels happy from the inside out!

 

Q: Are the products in new cartons available outside of LauraGeller.com?
A: Yes, Laura Geller Beauty products can be purchased through QVCUlta’s nationwideBeauty Brands and the following online stores: 


LauraGeller.com
B Glowing
Beauty.com
Birchbox.com
Birchbox.co.uk
BeautyBrands.com
Dermstore.com
Macys.com
Nordstrom.com
QVC.com
QVCUK.com
QVC.de
QVC.it
Ulta.com

 

Q: How come some of my products are in red/black packaging and the others are in pink/white packaging?
A: Our new cartons are being distributed in phases.  Eventually, all of our red/black packaging will undergo this beauty makeover! We think you’ll love it as much as we do.

 

Q: Have the product names changed with the new cartons?
A: Occasionally, we may make a small update to a product name or shade name. It will be very subtle, but if you’re having difficulty finding one of your favorites, please feel free to contact us at info@lauragellerbeauty.com or call 800-MAKEUP4 and a member of our Customer Service team will be happy to point you in the right direction. 



Question About A Physical Gift Card or Gift Certificate I Received

Q: I have a question about a physical gift card or gift certificate I received.

A: We’re here to help! Please email info@lauragellerbeauty.com or call 800-MAKEUP4 and a member of our Customer Service team will be happy to assist you.



Geller Girl Rewards

Q: How does Geller Girl Rewards work?

A: We’d like to reward you for shopping! You’ll earn 1 Geller Girl Reward point for every dollar you spend on LauraGeller.com. As you collect points, you’ll be able to redeem them on a future LauraGeller.com order. You can get started on collecting Geller Girl Reward points today! Simply create an account.

 

Q: How do I sign up for Geller Girl Rewards?

A: You are signed up automatically when you create an account. Sign up now.

 

Q: What is the cost to join Geller Girl Rewards?

A: There is no cost—membership is FREE!

 

Q: How do I view my Geller Girl Rewards points?

A: You can check your Geller Girl Reward points by logging into your LauraGeller.com account and clicking on Geller Girl Rewards under My Account. By registering an account for LauraGeller.com and participating in Geller Girl Rewards, you agree to all Terms and Conditions.

 

Q: How do I redeem my Geller Girl Rewards points?

A: Log into your LauraGeller.com account. During checkout, at the third step, you can view and redeem your points under the “Enter Your Credit Code” section.



Internet Browser Requirements

Q: I am signed up for LauraGeller.com emails, but they seem to arrive delayed to my inbox. Why?
A: The causes of email delays can be many. For example, email servers along the way can be misconfigured, overloaded or in some instances, down completely. Additionally, certain spam-fighting techniques can intentionally introduce delays. You may want to consult with your email provider if you experience many delays. Please email info@lauragellerbeauty.com or call 800-MAKEUP4 and a member of our Customer Service team will be happy to assist you.

 

Q: What are the optimal internet browser requirements for LauraGeller.com?
A: Our site works best with the following browsers:

Google Chrome
Mozilla Firefox
Internet Explorer (above 7.0)
Apple Safari

Q: What other requirements are needed to view the site optimally?
A: Your browser must include the Macromedia Flash Player to view the audio-video presentations found on our site. Download the latest version of the Flash Player (free).

JavaScript must be turned on to take advantage of our site's features. This technology is usually automatically enabled for most browsers, but it could be turned off in some situations. To enable JavaScript in Firefox, go to Tools -- Options -- Content, and ensure the JavaScript box is checked. In Internet Explorer, go to Tools -- Internet Options -- Security, and click Custom Level. Scroll down until you see the Scripting options, and click yes (for enable scripting). Then click OK.

Cookies must be turned on to take full advantage of certain portions of the site.

Thank you for visiting LauraGeller.com. We hope that all of your questions have been answered. If you would like to contact us, please click here.



Professional Discount

Q: Do you offer a discount for makeup artists and industry professionals?
A: Yes! Please click here for more information.



Product Samples

Q: Do you offer product samples?
A: From time to time, free shipping and sample offers may be available on LauraGeller.com. Sign up for our newsletter to receive special offers throughout the year. Offers are valid while supplies last and may not be combined with any other offers. Only one offer code will be honored per order. We reserve the right to change any offer at any time due to technical complications or unforeseen circumstances. Offer code must be entered during checkout in order to redeem offer. Shipping, tax and gift wrap charges do not count towards the hurdle for special offers.



Online and Phone Order Shipping and Returns

Q: What is your return policy?
A: We proudly stand behind every product we sell. If you are unhappy with any item you receive, for any reason, we will gladly exchange or refund the original purchase price and sales tax – less shipping – no questions asked – to a maximum of 30 days.

In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly accept the item(s) and credit your original purchase price, sales tax and original shipping cost – and remedy the situation with the information you provide us with on the return form.

Please click HERE to download the required Return/Exchange form and include it when you return your package.

All sale items are FINAL sale. No refunds or exchanges will be accepted on sale items.

Q: If I return an item purchase in a retail/online store or from QVC to LauraGeller.com?
A: We're sorry, but returns or exchanges for purchases made in a partnered retail location or online store may not be returned to LauraGeller.com. If the item you wish to return was not purchased through LauraGeller.com, we recommend returning to the place of purchase for resolution.

Q: Do we ship our product outside of the United States?
A: LauraGeller.com only accepts orders that are billed and shipped to locations in the United States (excluding APO/FPO, and P.O. Boxes). We regret that we are unable to ship to international addresses and apologize for any inconvenience.

Q: When does my order get processed and shipped?
A: LauraGeller.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for you:
Please select the option that best suits your delivery needs during "Checkout."


STANDARD SERVICE
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most Standard orders are delivered within 5 -7 business days from the order's ship date.

3 DAY GROUND
3 Day Ground orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. 3 Day Ground orders placed after 11:00 AM ET will be processed and shipped the next business day. Most orders shipped via 3 Day Ground Service are delivered within 3-4 business days from the order's ship date.

2ND DAY SERVICE
2nd Day orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 11:00 AM ET will be processed and shipped the next business day. Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.

OVERNIGHT SERVICE
Overnight orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.

Due to tremendous response during our sale periods and holidays, please allow an additional 3-5 days for orders to be processed.

Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.



Product Testing and Ingredients

Q: Are your products hypoallergenic?
A: Most of our products are hypoallergenic, dermatologist-tested and safe for sensitive skin, while most (if not all) of our eye products are ophthalmologist-tested to be safe for sensitive eyes and contact lens wearers. To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.

Q: Do you test on animals?
A: Laura Geller Beauty products are not tested on animals. Our company is cruelty-free.

Q: Do any of your products contain animal by-products?
A: Some of our products may contain animal by-products. To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.

Q: Which of your products are Gluten-free?
A: All of our Baked products, (i.e. Bronze-n-Brighten, Balance-n-Brighten, etc.), Air Whipped products and Spackle® Under Make-Up Primers are Gluten-free. Our Lip Spackle and Eye Spackle, however, may contain gluten. To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.

Q: Where can I find more information on the ingredients in Laura Geller Beauty products?
A: Ingredients are listed on every product page and in all of our packaging. On the website, just click on the "Ingredients" link to view them in a pop-up window.

Q: How can I determine the shelf life of a product?
A: Look for the open jar icon on the back or bottom of the product or packaging. The number inside followed by the letter M indicates the shelf life of the product in months from the time opened. SPF products do not have this icon, and instead, are marked with an expiration date.



Product Availability

Q: Can I purchase a single item from a Laura Geller Beauty kit?
A: Select products from kits can be purchased on LauraGeller.com. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.

Q: Are all Laura Geller Beauty products available on LauraGeller.com?
A: Not all products are offered on LauraGeller.com. Some products are exclusive to our partners and can only be purchased through our partners. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.

Q: Why has my favorite product or shade been discontinued?
A: We apologize for discontinuing your favorite product. Each year we launch new products and therefore cannot maintain older ones that are no longer in high demand. If you would like a suggestion on a product we’re currently carrying to replace a discontinued item, please email customer service at info@lauragellerbeauty.com or call us toll-free at 800-625-3874.



Where to find Laura Geller Beauty Products


Product Usage

Q: How do I activate the pump products, i.e.: Spackle®?
A: The airless container features a technology, which pumps the product from the top (there is no "straw" inside the tube). Activate the dispenser by turning the bottle upside down and tapping it several times. This helps to rid it of air pockets. To keep pump in great working condition, store these products upside down.

Q: Which of your products can be used wet or dry?
A: The following products can be used either wet or dry:
Eye: All Baked Eyeshadows (except Sugar Free and Marble Mattes), Baked Cake Eyeliners and Eye Rimz products.
Face/Body: Baked Body Frostings, Bronze-n-Brightens, Baked Highlighters, Baked Blushes (except Sugar Free). We do not recommend Balance-n-Brighten be used wet.



Baked Beauty

Q: What makes Balance-n-Brighten and Bronze-n-Brighten different from all other make-up?
A:Both Balance-n-Brighten and Bronze-n-Brighten are part of the popular Baked Collection. Laura Geller Beauty is renowned as the pioneer of Baked products—cult-favorite, multi-tasking powders that deliver remarkably vibrant color. Because these silky domes of powder begin as liquid pigments that are then baked for 24 hours on terracotta tiles, they don’t require additional fillers—and that means the color is not only more pure, but also weightless in feel.


Balance-n-Brighten has 6-8 corrective pigments that even-out skin tone, reduce ruddiness and brighten up a sallow complexion. Bronze-n-Brighten gives you a natural-looking, sun kissed look without that orange tone. Sheer, lightweight and buildable, both can be used alone or together for a smooth, customized look.



Primer 101

Q: What is Spackle® & how do I use it?
A:Spackle® is Laura Geller Beauty’s best-selling, oil-free makeup primer. Formulated with soothing botanicals, it creates the perfect canvas for makeup to glide on and stay put for hours. Apply your moisturizer, then Spackle®, then foundation or powder. Spackle® comes in a variety of lightweight finishes (Bronze, Champagne, Ethereal, Neutralizer, Original, Supercharged). Our innovative under make-up primer infuses good-for-you ingredients into an amazingly lightweight formula. Spackle® creates the perfect canvas for long-lasting make-up application. Apply a thin layer over a clean face before applying your foundation. Apply moisturizer first if you desire, then Spackle®.


Q: How do I use Lip & Eye Spackle?
A: Apply Lip Spackle before lipstick or gloss for longer, smoother wear. A thin coat of lip primer also prevents lip color from feathering. Eye Spackle helps eyeshadows last longer and helps keep colors true. When used alone, this eye primer gives a brightening, wide-awake effect for a quick and easy beauty boost.

Waterproof Eye Spackle, in its special click pen, goes on even easily, lasts long, and is clinically proven to make all of your baked eyeshadows – as well as several other leading brands of eyeshadows – completely waterproof. It even waterproofs your eyeliner.



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