Got questions? Laura Geller answers your most pressing queries about her products and more!

Primer 101
Baked Beauty
Product Usage
Where to find Laura Geller Products
Product Availability
Product Testing and Ingredients
Online, Phone Order Shipping and Returns
Product Samples
Professional Discount
Return / Exchange Policy
Internet Browser Requirements

Primer 101
Q: What is Spackle & how do I use it?
A: Spackle® is Laura’s best-selling, oil-free makeup primer. Formulated with soothing botanicals, it creates the perfect canvas for makeup to glide on and stay put for hours. Apply your moisturizer, then Spackle®, then foundation or powder. Spackle® comes in four lightweight finishes: Original, Bronze, Champagne and Ethereal. All four go on sheer and the three tinted versions leave skin looking luminous and sun-kissed.

The original Spackle® creates a flawlessly smooth finish and keeps makeup looking fresh for hours. Wear Bronze under makeup or bronzer for a lustrous look, or on its own for a subtle glow of radiance. Spackle® in Champagne imparts a delicate, candle-lit glow so your skin looks lit from within. Spackle® in Ethereal is infused with crushed pearl, licorice root, and nourishing botanicals to help give your complexion a bright, opulent glow.

Q: How do I use Lip & Eye Spackle?
A: Apply Lip Spackle before lipstick or gloss for longer, smoother wear. A thin coat of lip primer also prevents lip color from feathering. Eye Spackle, on the other hand, helps eyeshadows last longer and helps keep colors true. When used alone, this eye primer gives a brightening, wide-awake effect for a quick and easy beauty boost.

Waterproof Eye Spackle, in its special click pen, goes on even easily, lasts long, and is clinically proven to make all of your baked eyeshadows – as well as several other leading brands of eyeshadows – completely waterproof. It even waterproofs your eyeliner.

Baked Beauty
Q: What makes Balance-n-Brighten and Bronze-n-Brighten different from all other makeup compacts?
A: Both Balance-n-Brighten and Bronze-n-Brighten are part of the popular Baked Collection. These hand-made Italian products start out as multi-color infused liquids that are carefully mixed so each color retains its individual qualities. Once combined, the mixture is poured onto terracotta pans and baked for a full 24 hours. This old-world technique produces a modern creation of multitasking, fool-proof products that, with just one swirl of a brush, leaves behind pure, color-correcting pigments that brighten and enhance your complexion.

Balance-n-Brighten has 6-8 corrective pigments that even-out skin tone, reduce ruddiness and brighten up a sallow complexion. Bronze-n-Brighten, on the other hand, gives you a natural-looking, sun kissed look without that orange tone. Sheer, lightweight and buildable, both can be used alone or together for a smooth, customized look.

Balance-n-Brighten comes in both a SPF 15 and non-SPF formula. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Product Usage
Q: How do I activate the pump products, i.e.: Spackle® and Phenomenal Foundation?
A: The airless container features a technology, which pumps the product from the top (there is no "straw" inside the tube). Activate the dispenser by turning the bottle upside down and tapping it several times. This helps to rid it of air pockets. To keep pump in great working condition, store these products upside down.

Q: Which of your products can be used wet or dry?
A: The following products can be used either wet or dry:
Eye: All Baked Eyeshadows except the Sugar Free and Marble Mattes, Baked Cake Eyeliners, Eye Rimz products.
Face/Body: Baked Body Frostings, Bronze-n-Brightens, Baked Highlighters, Baked Blushes except Sugar Free. We do not recommend Balance-n-Brighten be used wet.

Where to find Laura Geller Products
Q: Where is your studio located and what are the hours?
A: The Laura Geller Makeup Studio is located at 1044 Lexington Avenue, between 74th and 75th Streets and our phone number is 212-570-5477. We are open Monday through Saturday from 10am to 6:30pm from September to June (10am to 5:30pm on Saturdays July-August). The closest subway stop is the 6 train to 77th Street. Click here for more information.

Q: What services are offered at the Laura Geller Makeup Studio in New York City?
A: Makeup application, makeup lessons, artist on location, brow design services and individual lash applications are offered at our Lexington Avenue location. Click here for pricing and more details, or call 212-570-5477 for an appointment

Q: How often is Laura on QVC?
A: Laura is one of the top three best selling color cosmetic lines on QVC US. Laura stars in her own QVC one-and two-hour shows more than 30 times a year. She is also featured on QVC UK. Click here to check our events page for her upcoming appearances.

Q: Where can I purchase Laura Geller Makeup products?
A: Laura Geller Makeup products can be found on QVC and are carried in Ulta’s nationwide and select Macy’s Impulse locations.

Laura Geller Makeup can also be found at our Studio at 1044 Lexington Avenue, between 74th and 75th Streets in New York, as well as the following online stores:

Laurageller.com
Apothica.com
Beauty.com
Birchbox.com
Dermstore.com
Macys.com
QVC.com
Skinstore.com
Ulta.com

Q: Do you have a catalog that contains all Laura Geller products?
A: We do not have a catalog but you can shop online 24 hours a day right here at laurageller.com. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Product Availability
Q: Can I purchase a single item from a Laura Geller kit?
A: Select products from kits can be purchased on LauraGeller.com. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Q: Are all of Laura's products available on her website?
A: Not all of her products are offered on her website. Some products are exclusive to QVC and can only be purchased on QVC.com and some are exclusive to Ulta and can only be purchased at a Ulta retail location or on Ulta.com. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Q: Why has my favorite product or shade been discontinued?
A: We apologize for discontinuing your favorite Laura Geller Makeup product. Each year we launch new products and therefore cannot maintain older ones that are no longer in high demand. If you would like a suggestion on a product we’re currently carrying to replace a discontinued item, please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Product Testing and Ingredients
Q: Are your products hypoallergenic?
A: Most of our products are hypoallergenic, dermatologist-tested and safe for sensitive skin, while most (if not all) of our eye products are ophthalmologist-tested to be safe for sensitive eyes and contact lens wearers. To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Q: Do you test on animals?
A: Laura Geller Makeup is not tested on animals. Our company is cruelty-free.

Q: Do any of your products contain animal by-products?
A: Some of our products may contain animal by-products. To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Q: Are your Baked products oil-free?
A: Our Baked products, i.e. Balance-n-Brighten, Bronze-n-Brighten, Baked Body Frosting, etc., are not oil-free. They do contain at least one or two of the following skin-loving ingredients: Jojoba Seed Oil, Vitamin E, Centella Asiatica and White Tea Extracts. Baked Body Frosting also contains Ceraphyl Oil. This incredibly unique oil gives the product an extraordinary slip so it never feels dry like most pressed powders. Always read the ingredient panel and information sheet that comes in every package to find out more about each product.

Q: Which of your products are Gluten-free?
A: All of our Baked products, (i.e. Bronze-n-Brighten, Balance-n-Brighten, etc.), Air Whipped products and Spackle® Under Make-up Primers are Gluten-free. Our Lip Spackle and Eye Spackle, however, may contain gluten.To ask about a specific product, please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Q: Where can I find more information on the ingredients in Laura Geller products?
A: Ingredients are listed on every product page and in all of our packaging. On the website, just click on the "Ingredients" link to view them in a pop-up window.

Q: How can I determine the shelf life of a product?
A: Look for the open jar icon on the back or bottom of the product or packaging. The number inside followed by the letter M indicates the shelf life of the product in months from the time opened. SPF products do not have this icon, and instead, are marked with an expiration date.

Online and Phone Order Shipping and Returns
Q: What is your return policy?
A: We proudly stand behind every product we sell. If you are unhappy with any item you receive, for any reason, we will gladly exchange or refund the original purchase price and sales tax – less shipping – no questions asked – to a maximum of 30 days.

In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly accept the item(s) and credit your original purchase price, sales tax and original shipping cost – and remedy the situation with the information you provide us with on the return form.

Please click HERE to download the required Return/Exchange form and include it when you return your package.

All sale items are FINAL sale. No refunds or exchanges will be accepted on sale items.

Q: If I return an item purchase in a retail/online store or from QVC to LauraGeller.com or the Laura Geller Studio?
A: We're sorry, but returns or exchanges for purchases made in a partnered retail location or online store may not be returned to LauraGeller.com or the Laura Geller Studio. If the item you wish to return was not purchased through LauraGeller.com or at the Laura Geller Studio, we recommend returning to the place of purchase for resolution.

Q: Do we ship our product outside of the United States?
A: Laura Geller’s online store only accepts orders that are billed and shipped to locations in the United States (excluding APO/FPO, and P.O. Boxes). We regret that we are unable to ship to international addresses and apologize for any inconvenience.

Q: When does my order get processed and shipped?
A: Laurageller.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for you:
Please select the option that best suits your delivery needs during "Checkout."
STANDARD SERVICE
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most Standard orders are delivered within 5 -7 business days from the order's ship date.

2ND DAY SERVICE
2nd Day orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 11:00 AM ET will be processed and shipped the next business day. Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.

OVERNIGHT SERVICE
Overnight orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.

Due to tremendous response during our sale periods and holidays, please allow an additional 3-5 days for orders to be processed.

Q: Can I change or cancel my laurageller.com order once it’s placed?
A: An order may be cancelled as long as the request is made within 15 minutes of your purchase. Please call the Studio at 212-570-5477. We will do our best to accommodate your request.
All sales and sale items are final and cannot be changed or canceled. Once an order has been placed is cannot be changed.

Product Samples
Q: Do you offer product samples?
A: From time to time, free shipping and sample offers may be available on laurageller.com. Sign up for our newsletter to receive special offers throughout the year. Please enter your email address in the field at the bottom right of your browser window. Offers are valid while supplies last and may not be combined with any other offers. Only one offer code will be honored per order. We reserve the right to change any offer at any time due to technical complications or unforeseen circumstances. Offer code must be entered during checkout in order to redeem offer. Shipping, tax and gift wrap charges do not count towards the hurdle for special offers.

Professional Discount
Q: Do you offer a discount for makeup artists and industry professionals?
A: We do have professional discount programs. Please email customer service at info@lauragellerbeauty.com or call the Studio at 212-570-5477.

Internet Browser Requirements
Q: What are the optimal internet browser requirements for LauraGeller.com?
A: Our site works best with the following browsers:
Google Chrome
Mozilla Firefox
Internet Explorer (above 7.0)
Apple Safari

Q: What other requirements are needed to view the site optimally?
A: Your browser must include the Macromedia Flash Player to view the audio-video presentations found on our site. Download the latest version of the Flash Player (free).

JavaScript must be turned on to take advantage of our site's features. This technology is usually automatically enabled for most browsers, but it could be turned off in some situations. To enable JavaScript in Firefox, go to Tools -- Options -- Content, and ensure the JavaScript box is checked. In Internet Explorer, go to Tools -- Internet Options -- Security, and click Custom Level. Scroll down until you see the Scripting options, and click yes (for enable scripting). Then click OK.

Cookies must be turned on to take full advantage of certain portions of the site.

Thank you for visiting LauraGeller.com. We hope that all of your questions have been answered. If you would like to contact us, please click here.