UK RETURNS
We want you to love every Laura Geller product you try.
If something isn't right, we'll put it right - no hassle, no lengthy process. Just get in touch and we'll take care of everything.
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30 Days. No Quibble.
You have 30 days from the date you receive your order to get in touch if something isn't right. Whether it's not the right shade, not what you expected, or you'd simply like to try something different - we'll sort it.We accept returns on both unused and slightly used products. The real test is wearing it, shop with complete confidence.
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How to Return
Simply contact our team and we'll handle everything from there.
Please chat with us, we’re here to help immediately
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Refunds
Once your return is confirmed with our team, we'll process your refund promptly. You'll receive an email confirmation as soon as it's been issued.
Refunds are returned to your original payment method. Please allow 14 working days for your refund to be fully processed. Unfortunately, we cannot refund your original shipping charges.
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Exchanges - Always Free
Prefer a different shade or product? Exchanges are always free at Laura Geller.
Just mention you'd like an exchange when you get in touch and we'll arrange everything.
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Frequently Asked Questions
Q: Can I return a product I've already tried?
A: Yes. We accept returns on tried products within 30 days. We stand behind everything we make - if it hasn't worked for you, get in touch and we'll help.
Q: How do I start a return or exchange?
A: Contact our UK team directly by email or via live chat. We'll handle everything from there - no portal or form needed.
Q: How long does a refund take?
A: We process refunds promptly once your return is confirmed. You'll get an email as soon as it's issued, then allow 14 working days to deceive your refund.
Q: Can I return a gift?
A: Yes. The original purchaser will receive the refund to their payment method. If you'd prefer an exchange, just let us know.
Q: My item arrived damaged, what should I do?
A: Please contact our team within 48 hours with a photo of the damage and your order number. We'll send a replacement straight away.
Q: I've lost my order confirmation; can I still return?
A: Yes, contact us with your name and email address and we'll locate your order.
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Need Help?
Our UK team is here 24/7
Live Chat is always available and the quickest way to get in touch, just click the Chat icon.
