FAQ's

LauraGeller.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please select the option that best suits your delivery needs during "Checkout." All Tracking is available via FedEx using the tracking number in your confirmation email.

*Please note that we do not ship nail polish to any international locations except for Canada.*

FREE STANDARD SHIPPING (FEDEX SMARTPOST)
Most orders shipped via FedEx Smartpost are processed and shipped in 3-5 business days (Monday through Friday, excluding major holidays), depending on product availability. Most orders are delivered within 7-10 business days (Monday through Friday, excluding major holidays) from the order's ship date. ALL Smart Post shipments are processed by FedEx and shipped to the Customers nearest USPS- to be delivered. USPS handles the final delivery and packages are delivered on Saturdays.

* Delivery to Alaska, Hawaii and Puerto Rico could require 12 or more business days. FREE STANDARD SHIPPING (FEDEX SMARTPOST) to these states is not recommended for delivery that is time sensitive.

GROUND SERVICE ($9.95 USD/U.S. ONLY- FEDEX HOME DELIVERY)
Most orders shipped via Standard Service Ground: FedEx Home Delivery are processed and shipped in 3-5 business days (Monday through Friday, excluding major holidays), depending on product availability. Most Standard orders are delivered within 5 -7 business days (Monday through Friday, excluding major holidays) from the order's ship date.

2ND DAY SERVICE ($17.95 USD/U.S. ONLY- FEDEX 2-DAY)
2nd Day orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 11:00 AM ET will be processed and shipped the next business day (Monday through Friday, excluding major holidays). Most orders shipped via 2nd Day Service are delivered within 2-3 business days (Monday through Friday, excluding major holidays) from the order's ship date.

OVERNIGHT SERVICE ($28.95 USD/U.S. ONLY- FEDEX OVERNIGHT)
Overnight orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability. Orders shipped via Overnight Service are delivered within 1 business day (Monday through Friday, excluding major holidays) from the order's ship date.

Q: Can I change or cancel my LauraGeller.com order once it’s placed?
A: Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.

Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: We’re here to help! Please email info@lauragellerbeauty.com and a member of our Customer Service team will be happy to assist you.

RETURN / EXCHANGE POLICY
For a return form click here.

We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly exchange or refund items and sales tax – minus the shipping charges – no questions asked – made within 30 days of purchase. All foundations and kits that include foundations are eligible for Free Return Shipping. Our apologies, but Free Return Shipping does not apply to International Orders

In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly credit your original purchase price, sales tax, and original shipping cost. For damaged items, please email info@lauragellerbeauty.com an image(s) of the damaged item(s) to expedite your replacement and/or replacement request. Once we receive the image(s), a member of our Customer Service team will contact you directly. We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.

RETURN / EXCHANGE REQUEST FOR DAMAGED ITEM(S)

Q: An item(s) within my package from my LauraGeller.com order arrived broken. Do you offer replacements?
A: We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email info@lauragellerbeauty.com an image(s) of the front and back of the damaged item(s) so that we may forward the information to our quality control team. Once we receive the image(s), a member of our Customer Service team will contact you directly.

Q: Do you offer Price Adjustments?    
A: We do not offer price adjustments on any products.

Q: Can I return an individual item for an exchange in a kit for a different one?      
A: You may exchange a foundation or blush for a new shade within any kit or return your kit in its entirety for a refund or exchange. Free Return Shipping does not apply to international orders. 

 

Q: My order went through multiple times/I have received multiple charges for my order.
A: We apologize for the inconvenience! This usually happens when the ‘Submit Order' button is clicked more than once. After orders are imported to our warehouse we are unable to cancel or edit them, however please email info@lauragellerbeauty.com  and a member of our Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.

Q: How do I apply a discount code or redeem an offer?
A: There is only ONE offer allowed per order (with the exception of Free Shipping over $50 on U.S. orders – no code required). During checkout, at the first step (‘Shopping Bag’ page), enter the code in the ‘Offer Code’ field and click ‘Apply’. The offer or discount will automatically appear on the page. If there is no code provided for the offer, please check that you have reached the minimum required price or product threshold and the offer will be automatically applied. Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited.

To see some product-related specials visit: https://www.laurageller.com/store/specials

Q: During checkout, I received an error message that says, ‘Phone is not valid’. Why?
A: Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example, your phone number should read as follows: 2125555555

Q: During checkout, when I entered my address, I received an error message ‘Only alphanumeric characters (Only Numbers and Letters. No Characters)’. What does this mean?
A: In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis.  NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period.
For example, your address should read as follows:     123 Abc Blvd APT 1, AnyTown, NY 12345

Q: Is it safe to use my credit card?
A: When you submit any personal information during the checkout process, that data is processed via a secure connection to our website server. We are Comodo Secure. You can also read our privacy policy here.

Q: My order is missing an item.
A: We are so sorry! It is possible that when your order was being prepared for shipment, an item was overlooked and/or not available at that time. Your shipping confirmation email should indicate which product(s) may still be pending shipment. If an item(s) was not shipped to you, you will not be charged for that item(s). If you have any further questions or concerns, we're here for you at info@lauragellerbeauty.com, Monday–Friday, 9:00 AM–5:00 PM ET, excluding holidays. Please have your order number handy and let us know the items you're missing.

Q: My internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
A: Yes, they may. Spam filters can restrict wanted email as well as unwanted email. Please update your email settings to designate laurageller.com as a legitimate contact, ensuring that all future correspondence regarding your orders will be accepted.

Q: I see my Laura Geller Beauty products look different than they used to. How come?
A: Good things come in NEW packages! We’ve kept everything you love about Laura Geller Beauty exactly the same. Only our packaging is prettier. We’ve lightened it, brightened it and made it oh, so beautiful.

Q: Are these newly packaged products more expensive than what I am using to ordering?
A: No. We haven’t changed the prices—only the packaging. Isn’t it pretty?

Q: Do these new cartons indicate your products have changed?
A: Our product integrity and quality has not changed. We’re still the same brand you love, only with updated packaging.

Q: Do these new cartons mean that your company is changing?
A: Our company is not changing. We are still committed to helping you become your most beautiful self—that version of you that feels happy from the inside out!!

Q: Have the product names changed with the new cartons?
A: Occasionally, we may make a small update to a product name or shade name. It will be very subtle, but if you’re having difficulty finding one of your favorites, please feel free to contact us at info@lauragellerbeauty.com or call 800-MAKEUP4 and a member of our Customer Service team will be happy to point you in the right direction.

Q: Do you offer product samples?
A: From time to time, free shipping and sample offers may be available on LauraGeller.com. Sign up for our newsletter to receive special offers throughout the year. Offers are valid while supplies last and may not be combined with any other offers. Only one offer code will be honored per order. We reserve the right to change any offer at any time due to technical complications or unforeseen circumstances. Offer code must be entered during checkout in order to redeem offer. Shipping, tax and gift wrap charges do not count towards the hurdle for special offers.

Q: Do you offer any gift with purchase deals?
A: From time to time, free gift with purchase offers may be available on LauraGeller.com. Sign up for our newsletter to receive special offers throughout the year. Offers are valid while supplies last and may not be combined with any other offers. Only one offer code will be honored per order. Free gifts cannot be returned for refund, credit or exchange. Free gifts are added to your shopping cart when you reach the minimum order threshold. Per offer, one free gift per order. We reserve the right to change any offer at any time due to technical complications or unforeseen circumstances. Offer code must be entered during checkout in order to redeem offer. Shipping, tax and gift wrap charges do not count towards the hurdle for special offers.

After 20 wonderful years, our NYC Studio lease has expired. We have fond memories of meeting you all at the Studio and sharing life stories, make-up tips and tricks, and the occasional Prosecco and cookies. Laura has always wanted to open a new flagship location in Manhattan that would be more accessible for you to visit from near and far - but we haven't found the perfect location yet. Rest assured the search is on! We look forward to seeing you all soon.

Q: Do you test on animals?
A: Laura Geller Beauty products are not tested on animals. Our company is cruelty-free.

Q: Do any of your products contain animal by-products?
A: Some of our products may contain animal by-products. To ask about a specific product, please email customer service at info@lauragellerbeauty.com.

Q: Which of your products are Gluten-free?
A: All of our Baked products, (i.e. Bronze-n-Brighten, Balance-n-Brighten, etc.), and Spackle® Under Make-Up Primers are Gluten-free. Our Lip Spackle and Eye Spackle, however, may contain gluten. To ask about a specific product, please email customer service at info@lauragellerbeauty.com.

Q: Where can I find more information on the ingredients in Laura Geller Beauty products?
A: Ingredients are listed on every product page and in all of our packaging. On the website, just click on the "Ingredients" to view the details.

Q: How can I determine the shelf life of a product?
A: Look for the open jar icon on the back or bottom of the product or packaging. The number inside followed by the letter M indicates the shelf life of the product in months from the time opened. SPF products do not have this icon, and instead, are marked with an expiration date.

Q: Do Laura Geller Beauty Products Contain Parabens?
A: Many Laura Geller Beauty products are paraben-free; however, some are not. We’ve included a full listing of ingredients for each product on the product page. Please feel free to contact us if you have any questions or concerns.

Q: Can I purchase a single item from a Laura Geller Beauty kit?
A: Select products from kits can be purchased on LauraGeller.com. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com.

Q: Are all Laura Geller Beauty products available on LauraGeller.com?
A: Not all products are offered on LauraGeller.com. Some products are exclusive to our partners and can only be purchased through our partners. If you can’t locate the product you are looking for please email customer service at info@lauragellerbeauty.com.

Q: Why has my favorite product or shade been discontinued?
A: We apologize for discontinuing your favorite product. Each year we launch new products and therefore cannot maintain older ones that are no longer in high demand. If you would like a suggestion on a product, we’re currently carrying to replace a discontinued item, please email customer service at info@lauragellerbeauty.com.

Q: An item from an order I placed, ended up being out of stock. Do you backorder?
A: LauraGeller.com makes every effort to ensure that all products we feature are in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

Q: How often is Laura on QVC?
A: Laura is one of the top three best-selling color cosmetic lines on QVC US. Laura stars in her own QVC one-and two-hour shows more than 30 times a year. She is also featured on QVC UK.

Q: Where can I purchase Laura Geller Beauty products?
A: Laura Geller Beauty products can be purchased through the following online stores: 
LauraGeller.com
B Glowing
Belk.com
Birchbox.com
BeautyBrands.com
Dermstore.com
Macys.com
Nordstrom.com
QVC.com
QVCUK.com
SkinStore.com

Q: How do I activate the pump products, i.e., Spackle®?
A: The airless container features a technology, which pumps the product from the top (there is no "straw" inside the tube). Activate the dispenser by turning the bottle upside down and tapping it several times. This helps to rid air pockets. To keep pump in great working condition, store these products upside down.

Q: Which of your products can be used wet or dry?
A: The following products can be used either wet or dry: Face/Body: Baked Body Frostings, Bronze-n-Brightens, Baked Highlighters, Baked Blushes (except Sugar Free). We do not recommend Balance-n-Brighten be used wet.

Q: What makes Balance-n-Brighten and Bronze-n-Brighten different from all other make-up?
A: Both Balance-n-Brighten and Bronze-n-Brighten are part of the popular Baked Collection. Laura Geller Beauty is renowned as the pioneer of Baked products—cult-favorite, multi-tasking powders that deliver remarkably vibrant color. Because these silky domes of powder begin as liquid pigments that are then baked for 24 hours on terracotta tiles, they don’t require additional fillers—and that means the color is not only purer, but also weightless in feel.

Balance-n-Brighten has 6-8 corrective pigments that even-out skin tone, reduce ruddiness and brighten up a sallow complexion. Bronze-n-Brighten gives you a natural-looking, sun kissed look without that orange tone. Sheer, lightweight and buildable, both can be used alone or together for a smooth, customized look.

Q: What is Spackle® & how do I use it?
A: Spackle® is Laura Geller Beauty’s best-selling, oil-free makeup primer. Formulated with soothing botanicals, it creates the perfect canvas for makeup to glide on and stay put for hours. Apply your moisturizer, then Spackle®, then foundation or powder. Spackle® comes in a variety of lightweight finishes (Bronze, Champagne, Ethereal, Neutralizer, Original, Supercharged). Our innovative under make-up primer infuses good-for-you ingredients into an amazingly lightweight formula. Spackle® creates the perfect canvas for long-lasting make-up application. Apply a thin layer over a clean face before applying your foundation. Apply moisturizer first if you desire, then Spackle®.

Q: How do I use Lip & Eye Spackle?
A: Apply Lip Spackle before lipstick or gloss for longer, smoother wear. A thin coat of lip primer also prevents lip color from feathering. Eye Spackle helps eyeshadows last longer and helps keep colors true. When used alone, this eye primer gives a brightening, wide-awake effect for a quick and easy beauty boost. Waterproof Eye Spackle, in its special click pen, goes on even easily, lasts long, and is clinically proven to make all your baked eyeshadows – as well as several other leading brands of eyeshadows – completely waterproof. It even waterproofs your eyeliner.

Q: How do I find the foundation shade right for me?
A: Use our helpful foundation shade finder. If you can’t locate the shade you are looking for please email customer service at info@lauragellerbeauty.com.

Q: What is Geller Girl Rewards?
A: Geller Girl Rewards is our way of thanking our loyal guests for shopping LauraGeller.com. As a member, you'll be rewarded with fabulous freebies and savings.

Q: Who can join Geller Girl Rewards?
A: Geller Girl Rewards is a free loyalty program open to U.S. residents, 13 years of age or older.

Q: Do I have to pay to join Geller Girl Rewards?
A: Geller Girl Rewards is a free loyalty program. However, to participate, you must be a registered member to LauraGeller.com.

Q: What are the rules of Geller Girl Rewards?
A: Please see our Geller Girl Rewards Terms & Conditions, as well as our site’s Terms & Conditions and our Privacy Policy.

Q: How do I earn points?
A: Below are the ways you can earn points:
(200) Points Just For Signing Up
(10) Points Per Dollar Spent
(500) Points When You Refer A Friend

Q: How are points for purchases calculated?
A: Members earn 1 point for every $0.10 spent on qualifying purchases (in other words, ten (10) points for every dollar ($1) spent. Points are based on your order subtotal and after any discounts. Points are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 99 points. Calculation is as follows: $9.99 x 10 points per dollar = 99.99 points, which is rounded down to 99 points.

Q: Do all my purchases count toward my points?
A: You can earn points products purchased on LauraGeller.com. However, gift cards, shipping charges, discounts from offer codes (or other similar discounts), taxes and fees are not eligible for points.

Q: When do my points appear in my rewards account?
A:  Points will appear in your account as follows:
Sign up: points are added to your account instantly
Birthday: points are added to your account on your birthday instantly (pending you provided your correct birthday)
Order: points are added to your account when your order ships

Q: When do points expire?
A: Points expire 365 days from the date in which they were assigned to your account, regardless of point status (on hold, approved, etc.).

Q: How do I know the total number of points I have, or if I have points that are about to expire?
A: Please log in to your account to see all point details.

Q: Will I receive any birthday gifts?
A: Yes, if you provide us with your birthday, you will receive 150 points automatically in to your account on your birthday.

Q: What happens to my points when I return an order?
A: Any points earned from that associated order return are deducted from your points balance.

Q: I am a member, and I placed an order, but forgot to login. Can I still get my points?
A: If you have your order number from the purchase, please email info@lauragellerbeauty.com and a member of our team will assist you.

Q: How do I redeem my points online?
A: Make sure you are logged in and your account. When you finish adding all products to your cart, proceed to checkout. On the checkout page, you will see checkboxes indicating levels or discounts you may apply to your order total, pending you have enough points.

Q: How does Geller Girl Rewards work?
A: After you’ve registered, your membership is activated! Then, just make sure you're logged in before you check out, and your purchases will automatically be credited to your account.

Q: Can I use my points with other discounts and specials offered by Laura Geller Beauty?
A: Yes, your points can be combined with other discounts and special offers.

Q: What items do not qualify for point redemption?
A: Most products on our site are eligible for point redemption. Gift cards, taxes and fees are excluded.

Q: What emails will I receive as a member?
A: By providing a valid email address, you will be opted in to receive regular emails from Laura Geller Beauty for fabulous freebies and savings.

Q: I used to have a rewards account on your older website? Can I access/transfer old points?
A: Unfortunately, no. Any point balance from an old program is not valid for the new Geller Girl Rewards program.

Q: Can I redeem my rewards points in combination with a special discount offer code at checkout?
A: In most cases, YES! Your rewards points can be used with a discount on your order total (pending you have enough points). Please note, if you are redeeming points for a discount on your order total and applying a discount offer code, the first discount applied to your order total will be from your point redemption and the second discount applied to your order total will be from the discount offer code.

Have more questions or need more assistance?
We’re here to help Monday through Friday (9 am – 5 pm EST).
Email: info@lauragellerbeauty.com

 

Q: How do I purchase an E-Gift Card?
A: Laura Geller E-Gift Cards may be purchased online at LauraGeller.com in the following denominations - $25, $50, $75, $100, $125, $150, $175 and $200. E-Gift Cards purchases are limited to $1,000 per order or no more than 4 E-Gift Cards per order. You can use a credit card or debit card to purchase an E-Gift card online. E-Gift cards are only valid at laurageller.com. E-Gift Cards, when purchased, are exempt from tax. In the case of an order containing an E-Gift Card and product, the E-Gift Card amount does not count towards the tax and shipping totals nor promotion eligibility.

Q: How do I pay for an order with an E-Gift Card?
A: You can apply your E-Gift Card at the “GIFT CARD OR DISCOUNT CODE” section of checkout in the box that is right above your total. Please be sure to apply any discount codes prior to adding your gift card.

Q: What can I purchase with my E-Gift Card?
A: E-Gift Cards may be used for making purchases (other than E-Gift Cards) at LauraGeller.com. They are not redeemable at other retailers. E-Gift Cards do not expire and there are no fees. E-Gift Cards may be used for multiple transactions up to the value on the E-Gift Card. E-Gift Cards are not reloadable. Gift Cards are not refundable or redeemable for cash and cannot be replaced if lost or stolen, except as required by law or policy.

Q: How can I send an E-Gift card to a friend?
A: An email containing the link to the E-Gift card will be sent to the email provided when purchasing the E-Gift Card. Simply forward the email containing the E-Gift Card to whoever you wish.

Q: How do I check the Balance of my E-Gift Card?
A: To find out the balance on your E-Card, please refer to the original gift card email you received to access the page for your gift card. If you no longer have this email, please call Customer Service and have the name used to purchase the gift card ready. They will be happy to assist.

Q: Can I Reload my Gift Card or E-Gift Card?
A: We cannot reload gift cards at this time, but you can always purchase a new card.

Have more questions or need more assistance?
We’re here to help Monday through Friday (9 am – 5 pm EST).
Email: info@lauragellerbeauty.com