LauraGeller.com is now shipping to the United Kingdom (England, Scotland and Wales)
If you have questions, please email us at [email protected] or contact us at 1-(800) 625-38744. Customer Service is available Monday-Friday, excluding holidays, from 9am-5pm U.S. Eastern Standard Time.
We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly refund full-price items made within 45 days of purchase.
We cannot offer merchandise exchanges on orders shipped internationally.
Please keep in mind that we cannot refund your original domestic and international shipping charges.
If you wish to return items shipped internationally, please contact [email protected] before returning any items.
Send your item via traceable method to the following address:
Laura Geller Beauty LLC
575 Lexington Avenue
C/O CUSTOMER RETURNS
New York, NY 10022
DOWNLOAD RETURN FORM HERE.
All sale items (including but not limited to products AND/OR order totals discounted by use of a coupon offer discount code) are FINAL sale. No refunds or exchanges will be accepted on any sale item.
International orders are not eligible for:
Free gifts with purchase
Gift Packaging and related services
Samples at checkout
Geller Girls Rewards Program
Laura Geller Professional Discount Program
Other promotional restrictions may apply. Please email us at [email protected] with any questions.
INTERNATIONAL SHIPPING POLICY
We have partnered with a third party to service our international customers.
Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Shipping Options & Timing
INTL STANDARD SERVICE
Orders shipped via INTL STANDARD SERVICE are processed and shipped (Monday through Friday, excluding major holidays) depending on product availability. Most Standard INTL STANDARD SERVICE orders are delivered within 10-14 business days from the order's ship date.
INTL EXPRESS SERVICE
Orders placed by 11:00 AM ET (US) will be processed and shipped (Monday through Friday, excluding major holidays) depending on product availability. Most orders shipped via INTL EXPRESS SERVICE are delivered within 5-7 business days from the order's ship date.
Kindly be advised that shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time. Please allow 1 business day for your tracking information to update.
Placing International Orders
Q: International Payment Methods
A: Currently, we accept PayPal, Diners Club, Discover, JCB, American Express, Visa & MasterCard.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.
If you have placed an order online you can view information on your order within the My Account section of the site.
Please note that your ORDER/CART cannot exceed $500 (US dollars) Post discount and pre shipping.
Q: How long will it take for Customer Service to answer my email inquiry?
A: Please be aware that it may take upto 2/3 business days for us to respond to your email. Often email inquiries require our team to research information first, we make every effort to get back to you as quickly as possible and look forward to helping you with your inquiry!
Q: My order went through multiple times/I have received multiple charges for my order.
A: We apologize for the inconvenience! This usually happens when the ‘Submit Order' button is clicked more than once. After orders are imported to our warehouse we are unable to cancel or edit them, however please email [email protected] and a member of our Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.
Q: During checkout, I received an error message that says ‘Phone is not valid’. Why?
A: Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example your phone number should read as follows: 2125555555
Q: During checkout, when I entered my address I received an error message ‘Only alphanumeric characters (Only Numbers and Letters. No Characters)’. What does this mean?
A: In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis. NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period. For example your address should read as follows: 123 Abc Blvd APT 1 AnyTown country Postal Code
Q: Is it safe to use my credit card?
Q: My internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
A: Yes, they may. Spam filters can restrict wanted email as well as unwanted email. Please update your email settings to designate laurageller.com as a legitimate contact, ensuring that all future correspondence regarding your orders will be accepted.
Q: Do any of your products contain animal by-products?
A: Some of our products may contain animal by-products. To ask about a specific product, please email customer service at [email protected]
Q: Which of your products are Gluten-free?
A: All of our Baked products, (i.e. Bronze-n-Brighten, Balance-n-Brighten, etc.), Air Whipped products and Spackle® Under Make-Up Primers are Gluten-free. Our Lip Spackle and Eye Spackle, however, may contain gluten. To ask about a specific product, please email customer service at [email protected]
Q: Where can I find more information on the ingredients in Laura Geller Beauty products?
A: Ingredients are listed on every product page and in all of our packaging. On the website, just click on the "Ingredients" link to view them in a pop-up window.
Q: How can I determine the shelf life of a product?
A: Look for the open jar icon on the back or bottom of the product or packaging. The number inside followed by the letter M indicates the shelf life of the product in months from the time opened. SPF products do not have this icon, and instead, are marked with an expiration date.
Q: Can I purchase a single item from a Laura Geller Beauty kit?
A: Select products from kits can be purchased on LauraGeller.com. If you can’t locate the product you are looking for please email customer service at [email protected]
Q: Are all Laura Geller Beauty products available on LauraGeller.com?
A: Not all products are offered on LauraGeller.com. Some products are exclusive to our partners and can only be purchased through our partners. If you can’t locate the product you are looking for please email customer service at [email protected]
Q: Why has my favorite product or shade been discontinued?
A: We apologize for discontinuing your favorite product. Each year we launch new products and therefore cannot maintain older ones that are no longer in high demand. If you would like a suggestion on a product we’re currently carrying to replace a discontinued item, please email customer service at [email protected]
Where to find Laura Geller Beauty Products
Q: How often is Laura on QVC?
A: Laura is one of the top three best-selling color cosmetic lines on QVC US. Laura stars in her own QVC one-and two-hour shows more than 30 times a year. She is also featured on QVC UK. Click here to check our events page for her upcoming appearances.
Q: Where else can I purchase Laura Geller Beauty products if I live in the United Kingdom?
A: Yes, a selection of Laura Geller Beauty products can be purchased through the following online stores:
www.Fabled.com (by: Marie Claire)
Q: Do you have a catalog that contains all Laura Geller Beauty products?
A: We do not have a catalog but you can shop online 24 hours a day right here on LauraGeller.com. If you can’t locate the product you are looking for please email customer service at [email protected]
Q: Which of your products can be used wet or dry?
A: The following products can be used either wet or dry:
Eye: All Baked Eyeshadows (except Sugar Free and Marble Mattes), Baked Cake Eyeliners and Eye Rimz products.
Face/Body: Baked Body Frostings, Bronze-n-Brightens, Baked Highlighters, Baked Blushes (except Sugar Free). We do not recommend Balance-n-Brighten be used wet.
Q: What makes Balance-n-Brighten and Bronze-n-Brighten different from all other make-up?
A: Both Balance-n-Brighten and Bronze-n-Brighten are part of the popular Baked Collection. Laura Geller Beauty is renowned as the pioneer of Baked products—cult-favorite, multi-tasking powders that deliver remarkably vibrant color. Because these silky domes of powder begin as liquid pigments that are then baked for 24 hours on terracotta tiles, they don’t require additional fillers—and that means the color is not only more pure, but also weightless in feel.
Balance-n-Brighten has 6-8 corrective pigments that even-out skin tone, reduce ruddiness and brighten up a sallow complexion. Bronze-n-Brighten gives you a natural-looking, sun kissed look without that orange tone. Sheer, lightweight and buildable, both can be used alone or together for a smooth, customized look.
Q: What is Spackle® & how do I use it?
A: Spackle® is Laura Geller Beauty’s best-selling, oil-free makeup primer. Formulated with soothing botanicals, it creates the perfect canvas for makeup to glide on and stay put for hours. Apply your moisturizer, then Spackle®, then foundation or powder. Spackle® comes in a variety of lightweight finishes (Bronze, Champagne, Ethereal, Neutralizer, Original, Supercharged). Our innovative under make-up primer infuses good-for-you ingredients into an amazingly lightweight formula. Spackle® creates the perfect canvas for long-lasting make-up application. Apply a thin layer over a clean face before applying your foundation. Apply moisturizer first if you desire, then Spackle®. Try our formula finder listed here for more help!
Q: How do I use Lip & Eye Spackle?
A: Apply Lip Spackle before lipstick or gloss for longer, smoother wear. A thin coat of lip primer also prevents lip color from feathering. Eye Spackle helps eyeshadows last longer and helps keep colors true. When used alone, this eye primer gives a brightening, wide-awake effect for a quick and easy beauty boost.
Waterproof Eye Spackle, in its special click pen, goes on even easily, lasts long, and is clinically proven to make all of your baked eyeshadows – as well as several other leading brands of eyeshadows – completely waterproof. It even waterproofs your eyeliner.
Foundation Shade Finder
Q: How do I find the foundation shade right for me?
A: Use our helpful foundation shade finder listed here. If you can’t locate the shade you are looking for please email customer service at [email protected]